Returns & Refund Policy
At Rivor Wear, we aim to provide every customer with reliable service and a smooth shopping experience.
Our returns and refund policy is designed to keep things fair, clear, and simple — so you always know what to expect.
30-Day Return Guarantee
We offer a 30-day return guarantee on all items, except for products like underwear, socks, or other intimate items due to hygiene reasons.
If you’d like a refund, you can return your order to our global warehouse for inspection and processing.
(Our main return facility is located in China — this helps us handle returns efficiently and keep prices fair for all customers.)
Please note that return shipping costs are the responsibility of the customer.
Once the returned item has been received and inspected, we’ll issue your full refund to the original payment method.
To keep things running smoothly, please ensure your return reaches us within 30 days after submitting your return request.
How to Start a Return
To request a return, please contact our support team within 30 days of delivery at
📩 contact@rivorwear.com
We’ll send you the return form and simple step-by-step instructions.
Once your return arrives and is inspected, we’ll process your refund right away.
Damaged or Incorrect Items
We stand by the quality of our products.
If you receive a defective or incorrect item, please contact us within 48 hours of delivery.
We’ll gladly offer a replacement or a full refund — whichever you prefer.
Note: Small variations in stitching, zippers, or color tone may occur due to production and lighting differences. These are not considered defects.
Important Terms
Lost Parcels
If your tracking information shows the order as delivered, Rivor Wear is not responsible for lost or stolen parcels.
Tracking serves as proof of delivery. We recommend checking with your local carrier or neighbors if you can’t locate your package.
Incorrect Address
Customers are responsible for entering a correct and complete shipping address.
Rivor Wear is not liable for packages delivered to an incorrect or incomplete address provided during checkout.
Multiple Size Orders
Ordering multiple sizes with the intent to return part of the order is discouraged and may be refused according to our policy.
If sizing issues occur, we’re happy to help with a discount or exchange alternative, but not a full return in this case.
Sale items
Only regular priced items may be refunded, unfortunately, sale items cannot be refunded. However, if you have a problem, get in touch with our support team at contact@rivorwear.com and will try to resolve the issue.
Refund Processing
Refunds are issued back to the original payment method once we’ve received and inspected your return.
Please allow a few business days for your bank or payment provider to process the refund.
A Final Word
At Rivor Wear, we take pride in keeping our customers satisfied and protected.
By following this policy, we make sure every case is handled fairly, efficiently, and transparently.
For any questions or concerns, reach out anytime at
📩 contact@rivorwear.com — we’re here to help hardworking people like you.